Public ecosystem caseL4 Codify Access required
AI智能工单系统
一套「对话式网页前端 + 千问办公 AI 技能 + 钉钉知识库及AI助理（DEAP平台）」三位一体的智能工单处理系统。用户像聊天一样提问，系统自动识别问题类型、即时解答常见问题、未覆盖问题自动生成工单并流转处理，处理结果再沉淀为知识库，形成"提问—解答—工单—反馈—知识反哺"的完整闭环。
The original text of this case is in Chinese
Source: 千问办公 AI 生产力大赛复赛作品 · 参赛团队「IT赋能队」 · 版权归原作者View original page
1Basic information
- Industry
- Manufacturing
- Client
- Undisclosed
- Size
- —
- Role / department
- Customer Service
- Products used
- QwenWork, DingTalk, AI Table
- Capabilities
- Skill, Scheduled Tasks
- Maturity
- L4 Codify
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2Outputs and results
1分钟内自助解决等
Basis: Measured
FAQ命中约62%-76%
Basis: Measured
处理效率提升30倍以上
Basis: Measured