Public ecosystem caseL2 Deliver Access required
AeroDesk
一款常驻桌面的售后辅助悬浮球：客服把用户的投诉描述粘贴进去，本地规则引擎匹配 46 个售后场景，三张卡片给出处理指导、方案权限、解释话术；再点 AI 按钮，通义千问在规则约束下生成贴合当前上下文的具体指导与话术——该问用户什么、能赔多少、怎么跟用户说
The original text of this case is in Chinese
Source: 千问办公 AI 生产力大赛复赛作品 · 参赛团队「小啄队」 · 版权归原作者View original page
1Basic information
- Industry
- General Office
- Client
- Undisclosed
- Size
- —
- Role / department
- Customer Service
- Products used
- QwenWork, DingTalk
- Capabilities
- —
- Maturity
- L2 Deliver
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2Outputs and results
5-30分钟约1分钟
单次投诉处理5-30分钟→约1分钟
Basis: Measured
本地匹配准确率98.6%，口语化命中95%
Basis: Measured